Key Features

Hosted in the Cloud

You no longer need to worry about your phone system, its securely hosted and supported in the Cloud

Truly Scalable Solution

Expand your system on demand, without unnecesary upfront costs. A platform that grows with your business

Connected to Revolution

Automate your CRM entry process with real-time live Caller ID data directly from the Phone System

Full Visibility of all your calls, in and out

Through our available applications, you now have the ability to monitor in real-time your call data to understand exactly what is going on.

Full Visibility of all your calls, in and out

Through our available applications, you now have the ability to monitor in real-time your call data to understand exactly what is going on.

Understand how many calls you are missing each and every day.

Ever wondered how long your customers are waiting?

Track your latest marketing campaign and initiatives by monitoring the number of new enquiries coming into your business.

Real and actionable insights available in the palm of your hand. All your data available via a modern mobile application.

Our APP Features

We believe your team should be mobile so we developed a mobile app to replace the handset on their desk. Now, your team can spend time doing whats important - out talking to customers.

Your smartphone is your office phone

Make and recieve calls, through the platform on your smartphone.

Ease of Registration

A simple username and password, and you're setup.

Integrated with Revolution

Deep integration with the Revolution DMS

Mute, Hold, Speaker Mode & Transfer calls

All the features and functions you would expect.

Favourite your Contacts

Find your common contacts quickly and easily.

Automate sales leads logging

Automated logging of sales leads into the Revolution DMS Showroom module.

Other Awesome Features

The DEFSYS Voice platform is a scalable, modern cloud based solution designed to provide a start of the art telephony solution for your business:

Integrated with Revolution

Deep integration with the
Revolution DMS.

Stop the Leakage

Leakage tracking through
Revolution DMS

Unlimited Lines

Never miss a call again.

Extensive Call Reporting & Analytics

Available on demand.

Call Recording CRM

Quality control through our available CRM

Advanced Voicemail System

Voicemail to email

Web Call Back Feature

HTML code to sit on your website and allow customers to request automated call-backs.

Auto-Attendant or IVR

Automate your inbound call routing

Advanced Call Queue Management

Manage your calls effectively and efficiently

Customised Music on Hold

A great marketing opportunity through your phone system

Automated Office Hours’Time Conditions

Automate the daily night switch

Instant Call Control

For times when the default routing is not applicable, users can override this on the fly

Intercom & Paging

Intercom stations and PA system integration. Open your door from your phone.

Multi-site & User support

connect all your sites and offices into the same platform.

Desktop and Browser Based Call Management

Ability for reception to manage calls and call flow from a panel.

24x7x365 Support & Monitoring

We make sure your system is running at all times.

Watch Our Video

Our system and applications have been designed to mobilise your staff. Watch our video to find out more about our offering

Client Testimonials

Don't just take our word for it

Our hotel provides wi-fi internet through DEFSYS to our guests. They love that they can connect through their Facebook account and not have to remember another password. This drives activity to our Facebook page and allows us to engage with a huge online audience. The connection is fast and reliable and the support provided by DEFSYS is first class.

Ben Cadwallader

Allure Hotel

DEFSYS have been a reliable and trustworthy I.T. partner for The Cheesecake Shop business over many years. The team always go the extra mile to ensure jobs are completed and our I.T. just works as it should. They’ve helped take our business well past the $100 Million milestone with thoroughly professional and up to date I.T. solutions.

Ken Rosebery

The Cheesecake Shop

The team at Definitive Systems make life very easy for us at Pinstripe Media. Not just by giving us confidence in our systems, storage and backups, but by being genuine and really wanting to help us in the best way they can.

AJ Koch

Pinstripe Media

Common Questions

Do you need help? Check out our common questions and answers to help you use our system. If you can't find the answer to your question below, please dont hesitate to get in touch

We understand how important your business phones are and with that in mind we have designed and developed a truly modern and scalable system that will grow with your business.
Yes, of course. Our APP has been developed on native Android as well which means you can use it on any Android phone.
The APP is completely integrated into your smartphone operating system. This means, if your phone is asleep your incoming voip calls will still come through and work.
Not at all! We have designed our interface to mimic your native smartphone dialing screen. If you can make a call on your phone, you can use our app easily.
Its really easy! Simply download the APP from the respective app store and follow the prompts. If you have any issues, dont hesitate to get in touch with us.
If you need help, we are only a phone call away. Our contact details are below and you can reach us any time. Our team is always around to help you out.

You’re in Good Company

Revolution DMS, phone system itegration

Download our APP today

Available for both iOS & Android - click through to download our APP today

Get it on
APP STORE

Get in touch

Please complete the below form and an experienced Technologist will be in touch.

Suite 218, 4 Hyde Parade, Campbelltown NSW 2560
1300 333 797
[email protected]